Access Services

The Whitney invites visitors of all abilities to experience the richness and complexity of American art in an inclusive, welcoming environment.

See also:
Access Programs

Learn about Access Programs for People with Disabilities.

Learn More

Getting Here
Download a map of the area surrounding the Museum, highlighting accessible pathways from public transportation, parking facilities, and the High Line.

Entrance
The accessible path to the Whitney’s main entrance at 99 Gansevoort Street runs from Washington Street along the south side of the building, past the Museum's restaurant on the ground floor. The staff entrance at 555 West Street is also accessible.

Galleries
All levels of the Museum are accessible by elevator. Doorways to outdoor terraces are equipped with automatic openers.

Restrooms
Accessible restrooms are located on Floors -1, 3, 5, 7, and 8. Single user/all gender restrooms are located on Floors -1, 3, 5, and 8.

Wheelchair Availability
Manual wheelchairs are available free of charge on a first-come, first-served basis at the admissions desk on Floor 1 or at the coat check.


Large Print

Large print versions of exhibition wall labels are available in the Museum galleries or at the admissions desk on Floor 1. Please ask a volunteer or member of the Museum staff for assistance.

Service Animals

Service animals are welcome at the Whitney.

Active Military and Veterans

The Museum offers complimentary admission to active members and veterans of the United States military with valid identification, and to military families with dependent cards. Tickets are available at the general admission desk.


Assistive Listening Systems

On Floor 1
Service locations at the admissions desk and membership desk are equipped with induction hearing loops that transmit sound directly to hearing aids equipped with a T-coil.

In the Hess Theater, Floor 3
The Hess Theater is equipped with an induction hearing loop and infrared assistive listening system.  Please switch your hearing aid to “T” or request a receiver from a member of the Museum staff.

In the Laurie M. Tisch Education Center, Floor 3
The Hearst Artspace and the Seminar Room are equipped with induction hearing loops and infrared assistive listening systems. Please switch your hearing aid to “T” or request a receiver from a member of the Museum staff.

In the Galleries
The Kaufman Gallery (Floor 5) is equipped with an induction hearing loop. To use, please switch your hearing aid to “T.”  Some video monitors in the galleries have headphone jacks; you are welcome to plug in your own headset or neck loop.

For Tours
FM assistive listening devices with headsets or neck loops are available for public and private gallery tours and public programs. You may request receivers for tours at the Multimedia Guide counter at the admissions desk on Floor 1.


The ASL Multimedia Guide Tour being used in the galleries. Photograph by Filip Wolak.

ASL Multimedia Guide Tour

This engaging video tour explores iconic highlights from the Whitney’s collection in American Sign Language with closed captioning. The multimedia guide is available at the admissions desk on Floor 1 and is free for visitors with disabilities.

Transcripts

Transcripts are available for audio and video works with sound, and for all audio and multimedia guides. Descriptions of background and ambient sounds are also available. Select transcripts are available in the Access section of the Multimedia Guide. You may also request transcripts in regular or large print from Whitney volunteers stationed in the galleries, or at the admissions desk on Floor 1.


Services Available
By Request

American Sign Language Interpretation

American Sign Language interpretation is available free of charge for daily exhibition tours and public programs by request with two weeks advance notice. To place a request, please contact us at accessfeedback@whitney.org or (212) 570-7789 (voice). Relay and voice calls welcome.

Braille

Please email accessfeedback@whitney.org or call (212) 570-7789 to request publications in Braille. Please provide two weeks advance notice for Braille requests.

Real Time Captioning

Real-time captioning is available for public programs and events upon request with three weeks advance notice. Please be advised that this accommodation is contingent upon the availability of captioners. To place a request, please contact us at accessfeedback@whitney.org or (212) 570-7789 (voice). Relay and voice calls welcome.

Verbal Description

Verbal Description is available for public programs and events upon request with three weeks advance notice. Please be advised that this accommodation is contingent upon the availability of describers. To place a request, please contact us at accessfeedback@whitney.org or (212) 570-7789 (voice). Relay and voice calls welcome.


Contact Us

If you have questions or feedback about your visit to the Whitney, please contact us at accessfeedback@whitney.org, or (212) 671–1823.